iwinjili Privacy Policy – How We Handle Your Personal Data

What personal information does iwinjili collect and why?

1. Information We Collect

When you register on the iwinjili platform,we collect the personal details you provide during the sign-up process, including your full legal name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect a copy of a valid government-issued ID when you complete identity verification, which is required under Philippine regulations before withdrawals can be processed. During your use of the platform, we automatically collect technical data such as your device type, operating system, browser version, IP address, and session activity logs to help us maintain platform security and improve your experience. When you make deposits or withdrawals, we collect transaction details including payment method identifiers, transaction amounts in Philippine pesos, and timestamps — we do not store full card numbers or full bank account details on our servers. We may also collect information you provide when you contact our support team, including the content of your messages and any attachments you send, so that we can resolve your queries effectively and maintain a record of our communications.

2. How We Use Your Information

The personal information we collect is used primarily to operate and maintain your iwinjili account, process your deposits and withdrawals in Philippine pesos, and verify your identity and age eligibility as required by Philippine gaming regulations. We use your contact details to send you important account notifications such as transaction confirmations, security alerts, and updates to our terms or policies — these communications are necessary for the operation of your account and cannot be opted out of while your account remains active. Your technical and activity data is used to detect and prevent fraud, money laundering, and unauthorised account access, and to ensure that the platform operates securely and fairly for all Filipino players. Where you have given your consent, we may also use your contact details to send you information about promotions, new games, or platform features that may be relevant to your interests — you can withdraw this consent at any time through your account settings. We do not use your personal data to make fully automated decisions that produce significant legal effects on you without human review, and we do not sell your personal information to third parties under any circumstances.

3. Sharing Your Information

iwinjili does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. We share your data only with trusted service providers who assist us in operating the platform — such as payment processors, identity verification providers, and cloud infrastructure partners — and only to the extent necessary for them to perform their services on our behalf under strict confidentiality obligations. We may be required to disclose your personal information to Philippine regulatory authorities, law enforcement agencies, or courts where we are legally obliged to do so, for example in connection with anti-money laundering obligations or a valid court order. If iwinjili undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, and you will be notified of any such change through the platform or your registered contact details. All third-party service providers we work with are required to handle your data in accordance with applicable Philippine data protection law and our own data processing standards.

4. Data Retention

We retain your personal information for as long as your account remains active and for a period of at least five years after account closure, in accordance with Philippine anti-money laundering regulations and gaming licence requirements. Transaction records and identity verification documents are kept for the minimum period required by law, after which they are securely deleted or anonymised so that they can no longer be linked to you as an individual. If you request deletion of your account, we will action that request promptly for data that we are not legally required to retain, and we will inform you clearly which categories of data must be kept and for how long. Technical logs and session data are retained for a shorter period sufficient for security monitoring and fraud investigation purposes, and are not used for any other purpose after that retention window expires. We review our data retention practices regularly to ensure that we are not holding personal information for longer than is necessary or proportionate to the purpose for which it was collected.

5. Your Rights as a Filipino Player

Under the Philippine Data Privacy Act of 2012 and its implementing rules, you have the right to be informed about how your personal data is collected and used, and to access a copy of the personal information we hold about you at any time by submitting a request to our support team. You have the right to correct any inaccurate or incomplete personal information in your account, and we will action correction requests promptly upon verification of your identity. You may request the deletion of your personal data where we no longer have a legal basis to retain it, subject to our obligations under Philippine gaming and anti-money laundering regulations. You have the right to object to the processing of your personal data for direct marketing purposes, and to withdraw any consent you have previously given for optional communications at any time without affecting the lawfulness of processing carried out before withdrawal. If you believe that your data privacy rights have been violated, you may lodge a complaint with the National Privacy Commission of the Philippines, and we will cooperate fully with any investigation that follows.

6. Security Measures

iwinjili implements industry-standard technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols, and sensitive account information is stored using strong encryption at rest on our servers. We conduct regular security assessments and penetration testing to identify and address vulnerabilities before they can be exploited, and our security team monitors platform activity around the clock for signs of suspicious behaviour. Access to personal data within our organisation is restricted on a strict need-to-know basis, and all staff with access to player data are trained in data protection obligations and bound by confidentiality agreements. While no system can guarantee absolute security, we are committed to maintaining the highest practical standard of data protection for every Filipino player who trusts us with their personal information.

7. Contact and Policy Updates

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to report a privacy concern, you can reach our data protection team by emailing [email protected] — please include your registered account details so that we can verify your identity and respond efficiently. We review and update this Privacy Policy periodically to reflect changes in applicable law, regulatory guidance, or our platform practices, and the effective date at the top of this page will always reflect when the most recent version was published. Material changes to this policy will be communicated to registered players through the platform or via their registered contact details before the changes take effect, giving you the opportunity to review the updated terms. Your continued use of the iwinjili platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy. We encourage you to check this page regularly so that you are always aware of how your personal information is being handled.